Your privacy is our priority

1. Definitions & Preliminary Matters

The meaning of some important terms used in this Policy is explained below.

1.1 What is "Personal Information"

"Personal information" means any information that can directly or indirectly identify you. This includes your name, mobile number, email address, date of birth, financial transaction details, and IP address.

1.2 What is "Processing"

"Processing" means any operation carried out on personal information — including collection, storage, use, modification, disclosure, or deletion.

1.3 Scope of This Policy

This Policy applies to ckzz's website, mobile version, and all related services. It does not apply to third-party websites or services.

2. Information We Collect

ckzz collects information from various sources. A detailed description of that information is provided below.

2.1 Information You Provide Directly

Information you provide yourself during account registration, login, or use of our services includes:

• Full name and date of birth
• Mobile number and email address
• Payment account details (bKash, Nagad, Rocket, or bank account)
• Documents submitted for identity verification
• Information provided when contacting the support team

2.2 Automatically Collected Information

When you use the ckzz platform, certain information is collected automatically:

• IP address and device type
• Browser and operating system information
• Browsing activity on the platform and page visit history
• Information obtained from cookies and similar tracking technologies
• Login time, session duration, and related activity

2.3 Transaction & Financial Information

For financial transactions, we keep records of deposit and withdrawal amounts, payment methods, and transaction dates and times. This information is necessary to prevent financial irregularities and ensure secure transactions.

3. Purposes for Using Information

ckzz uses collected information for specific and legitimate purposes. We use your information to:

3.1 Account Management & Service Delivery

• Create, verify, and maintain active accounts
• Process and confirm financial transactions
• Provide relevant bonuses and promotional benefits
• Ensure customer support

3.2 Security & Risk Management

• Prevent unauthorised access and fraud
• Implement anti-money laundering (AML) measures
• Monitor account security
• Ensure responsible gambling

3.3 Service Improvement & Personalisation

• Conduct analysis to improve platform performance
• Customise services according to your preferences
• Inform you about new services and updates

3.4 Legal Compliance

We may use information to comply with applicable laws and regulations and to respond to lawful requests from competent authorities.

4. Information Sharing & Disclosure

ckzz does not sell your personal information to third parties. However, certain information may be shared in the following circumstances.

4.1 Service Provider Partners

Limited information may be shared with trusted third parties for payment processing, data security, or technical services. These partners are contractually obligated to follow ckzz's privacy standards.

4.2 Legal Obligations

We may disclose information when required to do so by court order, lawful demand from a regulatory authority, or applicable law.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new owning entity. You will be notified in advance in such cases.

4.4 Emergency Safety Situations

If a threat to the safety of any individual or the public arises, necessary information may be provided to the relevant authorities.

5. Cookies & Tracking Technologies

5.1 What Are Cookies

Cookies are small text files stored in your browser. The ckzz platform uses cookies to improve your browsing experience, maintain your logged-in status, and analyse platform performance.

5.2 Types of Cookies

• Essential cookies: Required for core platform functions; without them the site does not work properly.
• Functionality cookies: Used to remember your preferences and settings.
• Analytics cookies: Used to understand site performance and usage patterns.

5.3 Cookie Controls

You have the option to accept or reject cookies through your browser settings. Please note that disabling cookies may limit some platform functionality.

6. Data Security Measures

ckzz applies industry-standard technical and procedural measures to protect your information.

6.1 Technical Security

• SSL/TLS encryption used for all data transmissions
• High-grade encryption methods applied to stored data
• Regular security audits and vulnerability testing
• Firewalls and measures to prevent unauthorised access

6.2 Procedural Security

• Least-privilege principle followed for data access
• Regular data protection training for staff
• Rapid response plan in the event of a data breach
• Security standard reviews of third-party partners

While we strive to ensure the highest level of protection, no electronic transmission or storage method is 100% secure. If any data security issue arises, we will take prompt action and notify you.

7. Data Retention Period

ckzz retains your personal information for as long as it is needed, or for the period required by legal obligations.

7.1 Account Information

Information related to your account is retained while the account is active. Even after an account is closed, certain information may be kept for a specified period in accordance with legal and regulatory requirements.

7.2 Financial & Transaction Information

Financial transaction records are generally retained for a specified period in accordance with applicable legal requirements. This information is necessary for financial accountability and dispute resolution.

7.3 After the Retention Period Ends

Once the required retention period has ended, information is securely deleted or anonymised so that your identity cannot be identified.

8. Your Rights

ckzz respects your data protection rights. The rights you have are:

8.1 Right to Access & Review Information

You may request to know what information we hold about you. We will provide this information to you within a reasonable time.

8.2 Right to Correct Information

If any information we hold about you is inaccurate or incomplete, you may request a correction. We will make the necessary corrections promptly.

8.3 Right to Request Deletion

In certain circumstances, you may request that your information be deleted. Please note that some information may not be possible to delete due to legal obligations.

8.4 Right to Lodge a Complaint

If you believe that ckzz has violated your data protection rights, you may contact our support team. We will consider your complaint seriously and are committed to providing a resolution.

To exercise any of the above rights, please refer to the contact section below.

9. Protection of Minors' Information

ckzz provides services only to those aged 21 or above. We do not knowingly collect information from anyone under the age of 21.

If we become aware that information about a minor has been collected by mistake, we will immediately delete that information and close the associated account. If you become aware of a minor using this platform, please contact us.

10. Third-Party Links & Services

The ckzz platform may sometimes contain information about third-party services. These third-party websites or services have their own privacy policies, and ckzz is not responsible for any matters arising from the use of those services.

Payment service providers (bKash, Nagad, Rocket, and bank transfers) operate according to their own policies and privacy standards. The terms and conditions of the relevant provider will apply when using these services during a transaction.

11. Policy Changes & Updates

ckzz reserves the right to modify this Privacy Policy when necessary. Before changes take effect, we will publish a notice on the platform and update the "Last updated" date at the top of the Policy.

For significant changes, we will notify you separately through your registered contact method. Continued use of the platform after a revised Policy is published will be considered acceptance of the new Policy.

The latest version of this Policy will always be available on this page. We recommend visiting this page regularly.

12. Contact

If you have any questions, comments, or complaints about this Privacy Policy, please contact our support team. We provide assistance in Bengali and English 24/7.

After receiving your request, we will respond as quickly as possible. We give the highest priority to data protection matters.